**Last updated:** 22 December 2025
INTERMULPRO – Terms of Use
These Terms of Use (“Terms”) explain the rules for using the INTERMULPRO website and marketplace (“INTERMULPRO”, “we”, “us”, “our”). By accessing or using INTERMULPRO, you agree to these Terms. If you do not agree to these Terms, you should not use the website or marketplace. You should also read our other policies, such as our Privacy Policy, Refund Policy and Cookies Policy, which are available on our website and form part of these Terms where relevant.
### 1. Who we are and how the marketplace works
INTERMULPRO is an online marketplace that allows independent sellers (“Sellers”) to list and sell products to buyers (“Buyers”). In most cases, INTERMULPRO acts as a platform that connects Buyers and Sellers; the contract for the sale of products is between the Buyer and the relevant Seller, not with INTERMULPRO. In some cases, INTERMULPRO may also sell products directly, and where this is the case, it will be clearly shown on the product page that INTERMULPRO is the Seller. References to “you” or “user” in these Terms mean anyone who visits or uses our website or services, including both Buyers and Sellers.
### 2. Using INTERMULPRO and creating an account
You may browse parts of INTERMULPRO without creating an account, but certain features (such as buying or selling products) will require you to register for an account and provide accurate and up‑to‑date information. You are responsible for keeping your login details secure and for all activity that takes place under your account. You must notify us promptly if you suspect any unauthorised access to your account or any other security breach. We may refuse, suspend or close an account where we reasonably believe that information provided is false or misleading, or that our Terms or policies have been breached.
### 3. Sellers, Buyers and our role
Sellers are responsible for the accuracy of their listings, including product descriptions, prices, images and any applicable terms, and for complying with all laws and regulations that apply to selling their products. Buyers are responsible for reading product descriptions, seller information and any applicable policies before placing an order. INTERMULPRO is not a party to the contract between a Buyer and a Seller (unless we are shown as the Seller on the product page), and we do not guarantee the quality, safety, legality or suitability of products listed by independent Sellers. However, we provide tools and support to help Buyers and Sellers communicate and resolve issues, and we may take action where we believe our Terms or policies have been breached.
### 4. Orders, prices, payments and fees
When a Buyer places an order on INTERMULPRO, they are making an offer to buy the selected products from the relevant Seller (or from INTERMULPRO where we are the Seller). The order is accepted, and a binding contract is formed, when the Seller (or INTERMULPRO) confirms the order (for example, by sending an order confirmation email or by dispatching the products). Prices, shipping costs and any applicable taxes or charges are shown at checkout. All prices are shown in GBP (£) unless we clearly state otherwise.
We and Sellers may change prices at any time, but the price you see at checkout is the price you will pay for that order. You must pay for your order at the time of purchase using one of the payment methods we make available (for example, PayPal), and if your payment is not successful, neither we nor the Seller are obliged to process or fulfil your order. We may charge Sellers fees or commission for using the marketplace (for example, a fixed fee per sale); the type and amount of these fees may change from time to time, and we will inform Sellers of any changes in advance where required. Buyers are not charged additional platform fees on top of the prices shown at checkout, except where clearly stated. When you place an order, you will normally receive an email or on‑screen confirmation that your order has been received. Your order is only accepted once it is confirmed on the website and payment is successfully processed.
We or the relevant Seller may cancel an order, for example if a product is unavailable, if there is an obvious pricing error, or if we suspect fraud or misuse. If an order is cancelled after you have paid, you will be refunded for any amounts paid for that order. Products will be delivered to the address you provide at checkout, so please make sure your delivery details are complete and correct. Any shipping costs and estimated delivery times will be shown at checkout, but these times are only estimates and can be affected by factors outside our control or the Seller’s control (for example, courier delays, customs checks or bad weather). If a parcel is returned because the address was incorrect, incomplete or the delivery was not collected in time, you may be responsible for paying any re‑delivery costs, where applicable.
### 5. Delivery, shipping and risk
Delivery and shipping of products are the responsibility of the relevant Seller, unless the product listing clearly states that INTERMULPRO will arrange delivery. Estimated delivery times are provided by Sellers and are for guidance only; actual delivery times may vary due to factors such as carrier delays or customs checks. Risk in the products (for example, the risk of loss or damage) generally passes to the Buyer when the products are delivered to the delivery address provided at checkout. Sellers are responsible for packaging products safely and using an appropriate delivery method and, where available, providing tracking information to Buyers. Buyers are responsible for providing a correct and complete delivery address and for accepting delivery or re‑delivery attempts.
### 6. Cancellations, returns and refunds
Your rights to cancel an order, return products and receive a refund depend on the law, our Refund Policy and any additional terms offered by the relevant Seller. Where applicable, Buyers in the United Kingdom may have statutory rights to cancel certain online purchases within a cooling‑off period; details are set out in our Refund Policy. Each Seller is responsible for handling cancellations, returns and refunds for their own products in line with our Refund Policy, their own stated terms (if any) and applicable law. Buyers must follow the instructions in our Refund Policy and any instructions provided by the Seller when requesting a cancellation, return or refund, including any time limits and the condition in which items must be returned.
INTERMULPRO may assist by providing tools and support for communication and dispute resolution between Buyers and Sellers, but we are not responsible for a Seller’s failure to comply with their obligations, unless INTERMULPRO is the Seller of the product. If you are not satisfied with your purchase, you should contact the Seller first using the contact options on the website, or contact INTERMULPRO using the details shown on our Contact page, providing your order details. Whether a return or refund is possible will depend on the condition of the item, the time since purchase and any applicable laws or policies. Unless we or the Seller tell you otherwise, items that are accepted for return should normally be unused and in their original packaging, unless they were faulty when you received them. Refunds that are approved will usually be made using the same payment method you used for the original purchase, where technically possible.
### 7. Your conduct and use of INTERMULPRO
You agree to use INTERMULPRO in a lawful and respectful way and not to do anything that could damage, disable or interfere with our website or services. You must not use INTERMULPRO to post or send any unlawful, harmful, abusive, misleading, defamatory, discriminatory, hateful or otherwise objectionable content, or to harass or harm other users. You must not use the marketplace to commit fraud or attempted fraud, such as listing fake items, making false claims, abusing chargebacks, or manipulating reviews or ratings. You also agree not to copy, scrape or reverse‑engineer our website or services, and not to use automated tools (such as bots) except where we explicitly allow them. We may suspend or terminate access to your account or the site if we reasonably believe you have breached these Terms or any applicable law.
### 8. Complaints and disputes
If you have a problem with an order or another user, you should first try to resolve it directly between the Buyer and Seller using the contact and messaging tools we make available, where possible. If the issue cannot be resolved, you may contact INTERMULPRO with details of the problem (for example, order numbers, messages, screenshots or photos), and we may (but are not obliged to) help by reviewing the situation and, where appropriate, suggesting a solution or taking action on the relevant account or listing. Any decision we make about suspending accounts, removing listings or issuing platform‑level adjustments is made at our discretion and does not replace your legal rights. Nothing in these Terms stops you from using any rights or remedies you may have under applicable law, including bringing a claim in court.
### 9. Changes to these Terms and our services
We may update these Terms or make changes to INTERMULPRO (including adding, changing or removing features) from time to time. If we make important changes to these Terms, we will try to give you reasonable notice, for example by posting a notice on our website or emailing registered users where appropriate. Your continued use of INTERMULPRO after changes take effect means you accept the updated Terms. We may also suspend or discontinue any part of our services where we need to do so for legal, security, business or technical reasons, and we will try to minimise any disruption to users where reasonably possible.
### 10. Contact us
If you have any questions about these Terms or about using INTERMULPRO, you can contact us using the details provided on our “Contact Us” page or by email at contact@intermulpro.com We aim to respond within a reasonable time. Please include enough information for us to identify your account or order (for example, your name, email address and order number, if relevant) so we can assist you more quickly.
### 11. Our responsibility and liability
Our responsibility to you is limited as allowed by law. We are not responsible for any loss or damage that is not caused by our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for business losses such as loss of profit, revenue, contracts, data or goodwill. Nothing in these Terms limits any legal rights you have as a consumer that cannot be excluded by law, and nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation.